Application Support Manager
Pubblicato il 01-09-2026 - Africa Specialty Risks in Italia
Who We Are:
Africa Specialty Risks (ASR) is enabling sustainable economic development by fulfilling unmet insurance needs. Our platform provides local underwriting expertise, an unparalleled distribution network and access to global capacity.
Founded in the heart of Africa and with offices across the continent and the Middle East, we provide regional market knowledge, data insights, and technical proficiency for capital partners who are looking to increase their presence in growth markets.
We also participate on each and every risk we underwrite with balance sheets in Bermuda, Mauritius and through Syndicate 2454 at Lloyds. ASR is committed to accelerating business growth by providing customised service and innovative insurance products to enable development.
Role Purpose:
The Application Support Manager role is a hands-on role responsible for providing technical and functional support for the assigned company’s software, platforms, business solutions and for leading the Application Support Specialist team.
The role ensures that customers, internal users,
and stakeholders receive timely and accurate assistance to maximise solution performance, resolve issues, and enhance user satisfaction consistently across all the company applications.
The specialist is also responsible for formalising, prioritising, and delivering product features that align with business objectives, working closely with our IT vendor partner implementation teams and business owners to troubleshoot, document, and improve solution capabilities, setting up the standard for the wider team.
Role Responsibilities:
Team Leadership & Management
- Manage, mentor, and develop application support specialists.
- Assign workloads, prioritize tasks, and ensure high-quality service delivery.
- Conduct performance reviews and support career development.
- Enforce ITIL best practices (Incident, Problem, Change Management) across the Application Support Specialist team.
Customer & User Support
- Provide first-li