Customer Engineer
Pubblicato il 01-09-2026 - Vertiv Holdings in Spoleto
Descrizione dell’offerta di lavoro
Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment.
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Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area.
Maintain continuous communications with Call Control and the department Manager/Supervisor.
Responsibilities
- Respond, in a professional manner, to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Ensure spare parts are properly accounted for using established parts procedures.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .
- Assist call control to schedule, plan and complete any works as required,
using established work flow procedures.
- Keep call control informed of your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Support company vision and management decision.
- Ensure that all ISO 9001:2000 agreed processes are followed.
- Keep company vehicle clean and properly maintained.
- You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
- Work as part of the service team.
- Follow up and follow through with any and all assigned tasks.
- Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer's premises where possible
- Ensure availability to work during weekend and nights
- Report sales or service leads to the proper department via t