01 set - Roma
IHG
GEM (Guest Experience Maker)
As GEM (Guest Experience Maker), I will fully comprehend the vision of Six
Senses to help people reconnect with themselves, others and the world around
them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky and
pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of
everything we do at Six Senses. I will safeguard these pillars and ensure full
knowledge and active participation of all our brand initiatives.
Duties and Responsibilities:
As GEM (Guest Experience Maker), I will assume full responsibility for
the efficient operation in the following:
* Check guest profiles and guest history prior to the guest arrival and be
familiar with all the information.
* Notify concerned departments for guest arrival and ensure that they have the
guests’ history and preferences information before the arrival.
* Coordinate with departments for transfer related requests and assist guests
with transfers to and from the hotel if required.
* Prepare all arrival amenities such as welcome letter, champagne, shoe bag,
cold towels and welcome drinks.
* Offer welcome drink and cold towel on arrival.
* Escort guests accordingly throughout the resort.
* Recommend, plan, schedule and make arrangement with guests for their
preferred activities during the stay.
* Knowledge of fire & safety procedures and exits.
* Upsell all resort, spa, LIFE and restaurant facilities.
* Ensure all equipment of the department is kept clean and in good working
condition.
* Upkeep Six Senses guidelines and standards of service and operation. My
performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications & Salary range:
To execute the position of GEM (Guest Experience Maker), I must have the
required qualifications, technical skills and experience in a similar role in
luxury
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