Customer Success | French Speaking
Pubblicato il 01-09-2026 - Octorate in Latina
Please note: Applications will only be considered if you are fluent (C1 minimum) in French
Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
Location: Via Filippo Caruso, 23 – Rome (Hybrid)
Salary: €22,000 - €24,000 gross/year
About Octorate
Octorate is a leading Travel SaaS company and part of the Zucchetti Group. We develop a cloud-based, all-in-one platform designed to help hotels, B&Bs;, and property managers simplify their daily operations and boost direct bookings.
The Role
We are looking for a Customer Support Specialist fluent in French to join our team Customer Success team in Rome. In this role you will be a strategic partner for our clients, guiding them through their digital transformation. You will ensure our partners across France and international markets get the most value out of Octorate.
Key Responsibilities
- Manage the onboarding process for new clients, ensuring optimal platform configuration.
- Provide expert assistance via chat, email, and phone,
focusing on French-speaking markets.
- Act as a consultant to help clients maximize direct bookings through Octorate.
- Perform basic troubleshooting and coordinate with the Product team to report bugs or suggest platform enhancements.
- Maintain and update help center documentation and internal knowledge bases in French.
- Support training sessions and periodic business reviews with key accounts.
Requirements
- Language Skills: Native or C1 minimum fluency in French (written and spoken). Professional proficiency in Italian and English is also required.
- Location & Flexibility: Availability to work in a hybrid setup, with a physical presence at our Rome office (Via Filippo Caruso, 23).
- Experience: 1–3 years of experience in the Hospitality sector (Hotels, Property Management, or Travel Tech/SaaS).
Why Octorate?
Joining Octorate means working at the heart of hospitality innovation. xlwpduy You will master compl