01 set - Novara
Kering
Summary
About Kering
Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron,
Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.
Job Description
We are currently seeking a Customer Service Specialist who will report to the Logistics Customer Service Manager as part of our dynamic team in Trecate.
Your opportunity
You will form an integral part of the Logistic Customer Service within the Incident Management & Logistics Customer Service team.
As part of Logistics Customer Service team you will be also working daily in touch with the Supply Chain and Customer Service of the Brands part of our Group (Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni) to provide support in fulfilling business needs and expectations.
How you will contribute
Manage discrepancies detected by customers on our shipments through our internal mainframe systems and activate insurance practices against theft or tampering
Collect all the information needed to submit claims to the insurance brokers to be refunded and/or to logistic suppliers to be charged for the missing items.
Manage the discrepancy reports of our Central Warehouse and the ones from all Regional Distribution Centers, Stores or Wholesale Customers, investigating about root causes generating mismatches, missing and damages affecting our products along the end-to-end flows
Communicate and collaborate with internal departments and external partners in or
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