02 set - Trieste
Generali Italia
Questa posizione è in Generali Italia
Riassunto dell'opportunità da parte della Joinrs AI: Generali Italia cerca un IT Service Manager con esperienza nella gestione di servizi IT e governance operativa. Il ruolo prevede il coordinamento tra business, team IT e fornitori per garantire la continuità e il miglioramento dei servizi. Sono richieste competenze in ServiceNow ITSM, gestione contratti e SLA. La RAL varia tra 40K€ e 50K€ lordi annui con agevolazioni quali smart working, welfare aziendale, formazione e opportunità di crescita nel Gruppo.
Il processo di selezione sarà interamente gestito da Generali Italia.
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Within Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors.
Key responsibilities of the role will include:
- Govern Service, Incident, Problem, Change and Major Incident Management processes.
- Coordinate operational teams and vendors, ensuring timely issue resolution and service continuity.
- Monitor service performance through SLAs, KPIs and service reviews.
- Manage escalations and support continuous service improvement initiatives.
- Drive ServiceNow enhancements and operational process improvements.
- Support budget monitoring and cost optimization for Run and Change activities.
- Collect and consolidate business demands and requirements supporting portfolio management activities.
- Manage supplier relationships, contracts and invoicing processes.
- Support internal and external audits, ensuring compliance with corporate controls and regulatory requirements.
- Monitor remediation plans, corrective actions and process adherence.
Our ideal candidate will meet the following requirements:
- Experience in IT Service Management and operational governance.
- Knowledge of Incident, Problem, Change and Major Incident Management processes.
- Experience with ServiceNow ITSM.
- Experience in vendor and contract ma
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