01 set - Genova
Costa Crociere
LAND EXPERIENCE SALES
Ready to turn every destination into an unforgettable experience for our guests? Welcome aboard.
Land Experience Sales
Onboard - Costa Crociere
“Drive Success, Live your Ambition”
WHAT YOU WILL DO
- You will play a key role in shaping the guest ashore experience while driving onboard revenue, turning every interaction into value through your sales mindset and passion for people.
- You will inspire guests and boost sales by promoting tailored shore excursions, leveraging your product knowledge and interpersonal skills to maximize conversion and exceed KPIs.
- You will own the full guest journey at the MyTours desk, acting as a trusted advisor, adapting your approach to diverse guest profiles, and identifying upselling opportunities.
- You will support excursion operations to ensure a smooth and high-quality experience, contributing to coordination, organization, reporting, and continuous performance improvement.
- You will deliver excellence by proactively managing guest feedback, resolving issues, and ensuring safe, seamless, and memorable experiences.
- You will contribute to back-office activities, including handling special requests, tracking sales data and supporting decision-making
- You will join excursions when needed to monitor quality, resolve issues and ensure high guest satisfaction
WHO YOU ARE
Required
You bring experience in sales or guest-facing roles, with a strong drive to grow in an international, fast-paced environment where communication, cultural awareness, and a results-driven mindset make the difference in promoting unique shore experiences.
- Secondary school education in tourism, languages or related fields
- Some experience in direct sales
- Strong communication and interpersonal skills, with a natural ability to engage Guests
- Sales mindset with confidence in promoting products or services
- Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency
- Good knowledg
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