02 set - Milano
International Sos
We are looking for a Account Manager (m/f/d) to join our international team.
In this customer-facing role, you will act as a trusted partner to our clients, particularly in supporting digital solutions and related services, ensuring outstanding service delivery and driving client satisfaction. You will play a key role in managing client relationships, resolving requests and supporting product adoption concerning digital solutions, and collaborating cross-functionally to deliver best-in-class solutions.
International SOS is the world’s leading medical and security services company with over 13,000 employees working in 1,200 locations in 90 countries. Established 40 years ago, we have become the market leader for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.Key Responsilities
Manage and grow an existing portfolio of clients, ensuring contract renewals and increasing the utilization of our medical and security services.
Identify and drive cross-selling and upselling opportunities across our portfolio of products and services.
Prepare commercial proposals, develop pricing solutions, and lead contract negotiations with clients.
Work closely with the Sales Support and Marketing teams to ensure an efficient renewal process, regular account reviews, and accurate client reporting.
Investigate and resolve customer complaints while implementing measures to maintain and improve service quality.
Support the development of cross-border business opportunities through proactive collaboration with colleagues and clients across different regions.
About you
Experience in Account Management and sales within a professional services or international B2B environment.
Highly customer-oriented, well-organized, and proactive, with the ability to prioritize effectively and manage multiple client relationships simultaneously.
Strong relationship-building, negotiation, and consultative selling skills, with the ability to identify and convert growt
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