02 set - Emilia-Romagna
WWS CAREERS
Tata Consultancy Services provided pay range
This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Tata Consultancy Services (TCS) is seeking a distinguished Senior Teamcenter PLM Consultant to lead our Application Management Services (AMS) operations for a key client in Turin, Italy.
This is a senior, customer-facing leadership role for an expert in the PLM domain. You will be entrusted with ensuring the stability, performance, and continuous improvement of a critical Teamcenter environment. As the lead consultant, you will drive technical and functional solutions, manage high-priority incidents, and serve as the primary liaison between business stakeholders, technical teams, and vendors. This position requires a strategic leader dedicated to service excellence and operational discipline.
Key Responsibilities
- Lead AMS Operations: Spearhead the end-to-end PLM/Teamcenter support operations, ensuring all incidents, service requests,
and enhancements are managed within stringent SLA and priority expectations.
- Drive Incident & Problem Management: Take command of priority incident calls, escalations, and root cause analysis (RCA). Perform expert-level triage to assess impact and assign issues to the appropriate resolver groups.
- Provide Technical & Functional Leadership: Act as the primary solution advisor for business and technical requirements. Guide team members on complex Teamcenter functional areas and establish best practices for support quality.
- Manage Stakeholder Communication: Lead daily support calls, backlog reviews, and status communications. Collaborate seamlessly with customer stakeholders, PLM architects, Siemens/vendor teams, and internal technical groups to ensure swift issue resolution.
- Champion Continuous Improvement: Drive service enhancement by analyzing ticket trends, identifying automation opportunities, and reducing rec
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