02 set - Milano
Sumup
Junior Credit Management Analyst w/ Italian
Milan, Italy · Operations
Junior Credit Management Analyst w/ Italian
SumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In Italy, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option for hardware purchases, has significantly increased the number of open payments that need active follow up. You'll be the dedicated point of contact for the Italian market, working closely with Sales, Customer Success and Customer Care teams to resolve overdue payments and keep customer accounts on track.
What you'll do
Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
Manage cases in the Finance Salesforce queue in line with agreed service levels
Process cancellation requests and other administrative account changes accurately and on time
Collaborate with external debt collection agencies on more complex cases
Read and interpret financial information across SumUp's platforms, primarily Salesforce
You'll be great for this role if
Fluency in Italian at native or near native level, alongside a good working level of English
Experience in a customer facing role that involved negotiation, sales conversations or payment collection
Comfort working with Excel and financial or administrative data
Strong written and verbal communication skills, with a natural, sales oriented approach
Genuine energy and willingness to learn, with an interest in building a career in finance or credit operations
Nice to have: experience with Salesforce or Tableau and additional fluency in Spanish, French or German.
Why you should join SumUp
- Opportunity to work with a truly global, multicultural team from our inspiring Mila
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