Italian Speaking Senior Customer Service Representative
Pubblicato il 02-09-2026 - Panerai in Italia
YOUR MISSION As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales. HOW WILL YOU MAKE AN IMPACT? You will actively uphold operational excellence in mastering the Panerai Selling Ceremony You will demonstrate a strong sales mindset and identify business growth opportunities You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio You will support after-sales clients with helpful solutions in accordance with Maison procedures You will become a brand ambassador and build a network of high potential clients HOW WILL YOU EXPERIENCE SUCCESS WITH US? With your empathy and natural curiosity,
you will offer an unforgettable client experience and build a loyal client relationship With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies. INTERVIEW PROCESS 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call 2nd Stage – Interview with the Boutique Manager 3rd Stage – Interview with the HR Manager and Brand Manager WHAT WE OFFER CCNL Commercio Salary Range 37 K - 40 K€ Annual premio plan Commission sch