Guest Experience M/F
Pubblicato il 02-09-2026 - Experimental in Roma
ABOUT US
Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.
Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.
ABOUT EXPERIMENTAL ROMA
Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.
Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.
The property will feature 82 rooms, a restaurant, a bar,
and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.
Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.
ABOUT THE JOB
Guest Relations – Key Contact for Our Clients
As the primary point of contact for our guests, the Guest Relations professional embodies the soul and excellence of the chalet. A true conductor of the guest experience, he/she anticipates, coordinates, and personalizes every stage of the stay to deliver an unforgettable experience, with particular attention to VIP guests.
Guest Experience & Satisfaction
- Deliver a unique, seamless, and memorable experience to every guest before, during, and after their stay,
- Provide a personalized welcome, taking into account guest preferences and profiles,
- Ensure regular follow-up throughout the stay (in-room accompan