02 set - Ferrara
hosco_abroad
Company DescriptionConstance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job DescriptionConstance Ephelia, a luxurious resort in Seychelles, is seeking a dedicated Villa Host with Russian/Italian language skills to join our esteemed team. As a Villa Host, you will be the primary point of contact for our discerning Russian-speaking guests, ensuring their stay is nothing short of exceptional. JOB SUMMARY: - Welcome and assist Russian/Italian speaking guests upon arrival, providing a warm and professional greeting - Conduct personalised villa orientations, explaining amenities and services available - Anticipate and fulfil guest needs throughout their stay, acting as their dedicated liaison - Coordinate and book various services such as dining reservations,
spa treatments, and excursions - Resolve guest concerns promptly and efficiently, ensuring guest satisfaction - Maintain detailed guest profiles and preferences for future reference - Collaborate with other departments to ensure seamless service delivery - Promote resort facilities and services to maximise guest experience and revenue - Assist with check-out procedures and farewell guests in a courteous manner - Maintain cleanliness and organisation of the villa area QualificationsCandidate Requirements : - Fluency in Russian/Italian and English, additional languages are an advantage - Excellent communication and interpersonal skills with a focus on customer service - Previous experience in hospitality or luxury service industry is preferred - Degree or diploma in hospitality management is desirable - Strong problem-solving abilities and attention to detail - Exceptional time management and organisat
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