Field Support Technician
Pubblicato il 31-08-2026 - AVASO Technology Solutions in Parma
Job Opportunity: Field IT Support Technician at AVASO Technology
Experience: 2+ years
Company Overview
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services.
We are committed to delivering cutting-edge technology solutions to our clients worldwide.
If you're a passionate IT professional with hands?on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview
We are seeking an experiencedField IT Support Technicianto join our team inLocation: Parma, Italy.The successful candidate will provide technical support, troubleshooting, and IT assistance to end users.
This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities
Provideon-siteandremote desktop supportfor users, ensuring issues are resolved quickly and efficiently.
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure, and maintain desktop systems, laptops, and peripherals.
Ensure the deployment ofoperating systems, updates, andsoftware packages.
Work with the IT team to resolve and accelerate issues as needed.
Perform routinesystem auditsand ensure systems are up?to?date and secure.
Provide end?user training and technical documentation where necessary.
Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications
2+ yearsof experience inDesktop Supportor similar roles.
Strong experience withWindows OS,Mac OS, andLinuxenvironments.
Experience with Active Directoryfor user management, group policies, and security.
Proficient withremote desktop toolsand troubleshooting techniques.
Experience withnetworking protocols(TCP/IP, DNS, DHCP).
Strong knowledge ofMS Office Suiteand other productivity software.
Expertise in hardware diagnostics, repair, and replacements.
Knowledge ofsystem imagingand software deployment tools (e.g., SCCM, MDT).
Familiar withITILprocesses for incident, problem, and change management.
Strong communication skills, with the ability to explain technical issues to non?technical users.
Ability to work independently, manage priorities, and meet deadlines in a fast?paced environment.
B2 Level in Italian and English (Mandatory).
Must Have Skills
Certification:CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
Experience withcloud?based applications(e.g., Microsoft 365, Google Workspace).
Knowledge of IT security best practices and protocols.
Why AVASO Technology?
Join adynamic and innovative teamwith a global presence.
Opportunities forcareer growthandcontinuous learning.
Competitive salary andbenefitspackage.
Work withcutting?edge technologiesto shape the future of IT solutions.
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity.
AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors.
All employment decisions are based on qualifications, merit, and business need.
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