02 set - Siziano
Vaultica
NOC techician
Network Operating Center play a key role in increasing Vaultica customer experience and keeping in coordination with all the operation structure of Vaultica high standard of availability for the services and the infrastructures
As part of NOC you will:
- Monitoring all the sites through electrical and mechanical monitoring systems (BMS)
- Act as point of contact with Customer for welcome desk in case customer fault notifications or requests
- Monitor customer connectivity services and provide on line support/configuration if necessary
- Monitor Cyber security alerts and provide the first reaction
- Involve company specialist resources to resolve faults, complains of customer notification
- Start the escalation process, if needed.
- Install, configure and troubleshoot cables connections
- Define the process and procedure to support NOC activities and customer management according to the relevant company departments
- Set KPO and Monitoring KPI and related standards
- Be active part of company quality improvement process
- Be the first escalation point.
Technical skills and personal attitudes
Very good customer-facing attitude, negotiation capability and relationship management.
Structured mindset and analytics skills
Capacity to work under pressure and crise management.
Background on data center or TLC/ITC industry with knowledge on monitoring systems, double-talking systems and related processes.
Knowledge about network technology and cybersecurity
Professional on English and availability to integrate H24 shift if needed.
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