Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7lsy5x

JDL Recruitment are delighted to be partnering with a leading data centre developer as they look to expand their team with a Customer Success Manager in Europe.
Se desidera saperne di più su questa occasione o sta pensando di candidarsi, la preghiamo di leggere le seguenti informazioni.
This is a permanent position within the Business Development function, working closely with Operations, Infrastructure Design and Technical Programme Management.
The role is the single point of contact for key client accounts across capacity planning, contract delivery and ongoing relationship management, with a competitive package on offer.
ResponsibilitiesAct as single point of contact and lead for key clients across RFIs, RFPs and contract negotiations, interfacing with all concerned internal departments and partners
Work with client site selection teams to understand future requirements across locations and capacities
Manage overall capacity planning for current and future client portfolios
Work with internal departments and partners to explore plans, options, sites and plots, including schedules and costs
Prepare business cases and lead negotiations with Finance
Prepare and secure management approvals, including memos and management presentations
Project manage the delivery of executed contracts to agreed RFS dates, covering planning, tracking, risk identification,



stakeholder management, governance, reporting and escalation
Manage change during delivery and coordinate internally to convert it into actionable plans
Lead knowledge transfer of contractual obligations to relevant internal teams
Own client escalations end to end, working with internal teams through to closure
Manage new client requests across construction and operational sites, coordinating solutions and costs, preparing business cases and providing price estimates
Lead the preparation and presentation of client reporting and meetings, including annual business reviews
Monitor financial performance against budget and report variances xysqume promptly
Requirements5+ years' experience in a key client management role
Bachelor's degree in Business, Engineering or a relevant field preferred
Project or data centre experience preferred
Sound technical knowledge with the ability to discuss complex technical requirements with customers
Exceptional relationship building skills and the ability to foster positive business relationships
Excellent verbal and written communication skills
Ability to work across cross functional departments internally and client side
Strong decision making and leadership abilities
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7lsy5x