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Ignite in Lisbon invites an Italian Customer Service Specialist to join a multicultural team, serving Italian clients via phone, email, and live chat. This on-site role requires fluency in Italian and strong English for internal communication, with a fully flexible 24/7 rotating schedule and an immediate start.
You will log interactions in our CRM, strive for high CSAT and FCR metrics, and participate in ongoing product and policy training to support customers and improve processes.
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