02 set - Laion
Altro
To lead our Front Office, we are looking for a warm, confident, and inspiring Reception Manager (m/f/d) who, together with the team, embodies our philosophy of genuine, personalized hospitality.
Your Tasks
Managing all operational processes in the front office
Organizing daily operations at the front desk
Team leadership
Warmly welcoming guests upon check-in and check-out
Guest support and communication
Quality assurance and quality control
Complaint management
Monitoring the preparation and updating of various programs/lists
Smooth communication and collaboration with various departments
Training of new employees
Your Profile
Completed vocational training in the hospitality industry
Several years of professional experience in a comparable position in the upscale hospitality industry
Very good knowledge of English, Italian, and German
ASA-J certification is a plus
Computer and IT skills (Microsoft Office suite)
Flexibility and strong organizational skills
Communication skills
Sales talent
Strong guest-oriented approach
A professional and confident demeanor
What We Offer
All-inclusive onboarding when you start to ensure a smooth transition
Work amidst the unspoiled nature of the Dolomites with a wide range of recreational activities
Flexible work schedules, as well as health, pension, and social insurance
Performance-based compensation
Free employee restaurant serving breakfast, lunch, and dinner (even on days off)
Accommodation in employee housing if needed
Free parking
Attractive continuing education opportunities, as well as career and advancement opportunities
Organization of events and group outings for employees
Discounts on spa treatments, store products, and partner hotels
Free use of the gym
6-day workweek
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