02 set - Mantova
Altro
Client ownership. Strategic impact. Trusted partnerships.
If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
Sewell, New Jersey / Naples, Florida
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
We believe strong client relationships are built through accountability, communication, and teamwork.
What You’ll Do
You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
Build and maintain strong client relationships to retain and grow business
Manage a dedicated portfolio of client accounts
Lead client meetings and support Quarterly Business Reviews (QBRs)
Handle escalations and coordinate resolution with Operations and ISP partners
Oversee work order activity, service performance, and SLAs
Review financial reporting, monitor margins, and address billing or proposal issues
Collaborate with Sales on growth opportunities and maintain CRM activity
Mentor and support Client Relationship Specialists and Associates
Ensure KPIs, productivity goals, and client expectations are consistently met
Who Thrives in This Role
Relationship-focused professionals comfortable working with corporate clients
Strong communicators who can address service, pricing, and performance questions
Organized, strategic thinkers who manage multiple priorities effectively
Team-oriented leaders who enjoy mentoring and collaboration
Requirements
High school diploma or GED
3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
Strong understanding of client service, financial metrics, and KPIs
Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
Ability to travel up to 10% as needed
Competitive starting salary at $60k based on experience
Eligibility for Company Incentive Program
PTO package including Holiday, vacation, personal and sick time
Medical plans with employer contribution
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP) with insurance plan
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement and philanthropic events
Our Values
Innovation: Driving results through technology and operational excellence
Helping: Supporting clients, communities, service providers, and employees
Together: Building trusted partnerships through teamwork and respect
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer.
Thought Provoking
Capable of making others think deeply on a subject
Team Player
Works well as a member of a group
Innovative
Consistently introduces new ideas and demonstrates original thinking
Enthusiastic
Shows intense and eager enjoyment and interest
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
Devoted to a task or purpose with loyalty or integrity
Peer Recognition
Inspired to perform well by the praise of coworkers
Goal Completion
Inspired to perform well by the completion of tasks
Financial
Inspired to perform well by monetary reimbursement
Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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