02 set - Monteveglio
Datalogic
Job DescriptionThe role supports the Level 3 Technical Support organization by managing complex customer escalations and developing project‑specific software solutions for Logistic Automation systems.The role represents an important growth opportunity for engineers who want to deepen their technical expertise in real customer environments, steadily increase ownership, and act as a technical bridge between customers, support teams, and development functions.Key ResponsibilitiesTechnical Escalation ManagementSupport the handling of complex technical escalations coming from customers and Field Engineers, progressively taking increased ownership based on experienceAnalyze software malfunctions in production environments to identify root causes and propose corrective actionsContribute to the definition and implementation of workarounds or stabilizing solutions under guidance when neededCustomer-Specific Software SolutionsSupport the design, development, and maintenance of project‑specific software adaptations and special versionsSupport the collection and analysis of customer requirements,
help evaluate technical feasibility, identify missing or unclear aspects, and contribute to feedback discussions aimed at refining and clarifying the requirements.Participate in documentation, validation, and controlled release of special software solutions.Requirements:Education: Bachelor’s or Master’s degree in Software Engineering, Computer Engineering, Automation, or a comparable technical disciplineLanguages: Italian, English fluentExperience & Specific Skills:Junior to mid‑senior experience level (approximately 2–5 years)Initial experience in software development, technical support, or customer‑facing engineering rolesTechnical & Soft Skills:Solid foundations in software development and debuggingProgramming experience in C and C++, with additional experience in scripting languages for testing and automation (e.g. Python, Bash)Ability to analyze logs, system behavior, and diagnost
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