Job Title: Ground Operations Support Officer (m/f/d) Company: SkyAlps Location: Bolzano (BZ), Italy Employment Type: Full-time (Shift work required) Responsibilities Coordinate ground operational activities across the SkyAlps airport network Assist passengers during operational disruptions and baggage handling situations Support the management of ad‐hoc charter flights from start to finish Work alongside the operations control center as an integral team member Help ensure smooth, efficient ground operations even during challenging events Qualifications Background in airport ground handling Knowledge of Departure Control Systems (DCS) and Passenger Service Systems (PSS)

Basic IT skills with good knowledge of Excel and Word Language Requirements Excellent spoken and written Italian Excellent spoken and written English Additional languages are an asset Personal Qualities Ability to handle non‐routine situations when workloads vary unexpectedly Strong teamwork orientation and collaboration skills Problem‐solving mindset – finding solutions, not excuses Continuous learning attitude – always improving Ability to work independently when needed Work Schedule & Availability Operations run around the clock. The schedule covers nearly the entire 24‐hour cycle, 7 days a week, varying with the season.

Availability required for

- Night shifts
- Saturdays and Sundays
- Public holidays What We Offer The contractual terms and salary will be defined based on your profile and experience, with a focus on fair compensation that matches the value you bring to the team.

Ground Operations Support Officer

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QC Analyst Junior

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