Customer Success Specialist
Pubblicato il 02-09-2026 - Caracol-am.com in Monza
Application Engineering - Barlassina (MB), Italy As a Customer Success Specialist, you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics ensuring timely and high-quality assistance while helping them maximize the value of our technologies and contributing to their satisfaction, retention, and long-term success. Few examples of responsibilities Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol's solutions Collect and structure customer feedback, identifying recurring issues and opportunities for improvement Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up Ideal Background Degree in Mechanical Engineering,
Industrial Engineering or a related field 2–4 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments Solid experience in industrial contexts; exposure to Additive Manufacturing is a plus Experience in 3D modelling, with knowledge of Rhinoceros as a plus Good understanding of design processes, software tools, and manufacturing workflows Strong interpersonal and communication skills, with a customer-oriented mindset Fluency in English and Italian is mandatory Other requirements Availability to travel occasionally to customer sites What we offer Flexible working hours and smartworking Opportunity for career advancement Friendly, international and innovative work environment * Continuous learning and development opportunities Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.