02 set - Roma
Schneider Electric
Mission
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He/she is accountable for developing and maintaining relationships with customers having qualified installed base to promote a broad range of technical services including the start-up, maintenance, testing, consulting, modernization and digital Services of SE products installed at the customer’s site.
He/she addresses customers’ needs, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs.
He/she is responsible to increase the number of Service Plans (both traditional and digital), spare parts and modernization for his/her assigned customers.
What will you do?
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- Initiates contact, develops relationship, discuss pain points and generates demand.
- Knows where to be to create business opportunities, develop market networking activities to better understand accounts needs
- Educates customers on all SE products and services with special attention on recurring and digital offers
- Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery...)
- Utilizes BridgeFrontOffice ( ) for sales funnel management, account planning, performance and opportunity detection via Sales Cockpit.
- Provides monthly forecasts, using BFO, and summaries in a timely manner.
- Participates in the preparation of analysis and reports on field service performance.
- Provides precise and timely information to Tender team to prepare sales quotations and proposals
- Monitors margin to be at or above country thresholds. Uses DOA process to escape opportunities below thresholds.
- Works closely with Inside Service Sales Representatives and the BU account managers to maximize business opportunities.
- Is “feeding” the Field Services Marketing leaders with Offers feedback, customer needs and install
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