Senior Client Delivery Lead, Energy Experience Preferred
Pubblicato il 02-09-2026 - Jobtailor in Milano
Responsibilities
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- You will be managing the relationship with client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally.
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
Requirements
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- Strong client delivery and/or product ownership experience
- Agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative
- Time management and a get-stuff-done attitude
- Fluent English + Italian (other european languages are also relevant for this role)
- Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"
Core Competencies
Demonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. xysqume Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.
Highest-signal resume keywords
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- Client Delivery Experience
- Product Ownership Experience
- Agile Delivery Experience
- Excellent Communication Skills
- Fluent English + Italian
Hard Skills
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- Product Management
- Customer Journey Mapping
- Technology Understanding
- Complex Delivery Pipeline Management
- Agile Methodologies
Soft Skills
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- Collaboration Skills
- Presentation Skills
- Influencing Skills
- Patience
- Time Management
Industry Keywords
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- Electricity Market
- Utilities Market
- European Market Experience
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