02 set - Monza
Caracol-am.com
Application Engineering - Barlassina (MB), Italy
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As a Customer Success Specialist , you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics ensuring timely and high-quality assistance while helping them maximize the value of our technologies and contributing to their satisfaction, retention, and long-term success.
Few examples of responsibilities
- Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support
- Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed
- Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol’s solutions
- Collect and structure customer feedback, identifying recurring issues and opportunities for improvement
- Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up
Ideal Background
- Degree in Mechanical Engineering, Industrial Engineering or a related field
- 2–4 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments
- Solid experience in industrial contexts; exposure to Additive Manufacturing is a plus
- Experience in 3D modelling, with knowledge of Rhinoceros as a plus
- Good understanding of design processes, software tools, and manufacturing workflows
- Strong interpersonal and communication skills, with a customer-oriented mindset
- Fluency in English and Italian is mandatory
Other requirements
- Availability to travel occasionally to customer sites
What we offer
- Flexible working hours and smartworking
- Opportunity for career advancement
- Friendly, international and innovative work environment
- Continuous learning and development opportunities
Caracol is an equal opportunity employer. xysqume We celebrate diversity and are committed to creating an inclusive environment for all employees.
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