02 set - Lombardia
Brandwatch
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Customer Service / Media Researcher maintains and ensures accuracy in the Cision database through diligent research. They prioritize data quality, compliance, and support for PR clients and journalists, and work within the core Media Management Team, maintaining the accuracy and detail of Cision's global media database through productive research.
Effective collaboration is essential for updating the database and swiftly addressing client inquiries
What You'll Do
- Researches and verifies journalist data, as well as updates the database accordingly in line with Data Protection using productive research & data entry.
- Supports Journalists with information pertaining to their profiles and entries on Cision database.
- Support clients with information pertaining to journalist data, in accordance with our agreed service levels
- Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping
- Manages time efficiently to meet personal KPIs.
- Supports PR clients with information pertaining to journalist data, in accordance with our agreed service levels.
What You'll Bring
- Bachelor’s degrees in related areas or combination of related experience and education.
- At least three (3) + years’ relevant experience in research and/or custom
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