02 set - Milano
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
Responsibilities
- Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader.
- Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
- Engage customers, especially C-Level,
using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship.
- Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform.
- Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals.
- Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth.
- Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success.
- Be a recognized role model for collaboration, leadership and overall business results.
- As a Senior Account Partner, you are internally and externally recognized as a business contributor, industry or product specialist.
- Have high level of k
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