02 set - Venezia
Marriott Hotels Resorts
Description
The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Food & Beverage Guest Experience Ambassador.
The Food & Beverage Guest Experience Ambassador will report to the Restaurant Manager and she/he will be part of a F&B; department.
This is a full-time role.
This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.
What we offer
- Professional career progression at international level in 10.000 Marriott hotels
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Experienced management & motivated and engaging colleagues
- Charity events,
Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service and uniform
What you’ll do
- Ensure guests are welcomed in a warm and professional manner and supervise the entrance of the restaurant
- Manage the reservations by phone, by email and face to face, recording guests’ preferences
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Possess comprehensive knowledge of the menu content.
- Maintain a thorough understanding of all standards
- Liaising with Event and the restaurant team for special events and occasions
- Liaising with other departments (F&B;, Sales and Front Office) for VIP guests and special celebrations
- Supply guests with directions and information regarding the restaurant and the hotel
- Provides support regarding any reasonable task requested by the Management
What we’re looking for
- Fluent English and Italian are required
- Understanding of
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