02 set - Milano
Philips
Job Title
Technical Support Specialist MRI
Job Description
Your role:
- Lead and coordinate the Italian Fast Response Team (FRT), driving operational alignment, prioritization, and high-quality technical service delivery across the country.
- Act as an FRT technical resource during emergency situations and high-criticality operational scenarios, providing expert support to ensure rapid issue resolution and system uptime.
- Manage and monitor the availability and allocation of technical tools required for FRT activities, enabling efficient field operations.
- Plan and oversee the technical execution of MR cold head maintenance activities, ensuring system reliability, performance, and continuity.
- Coordinate the technical aspects of helium refill activities, optimizing planning and minimizing operational impact for customers.
- Serve as the national point of contact for the international Latham team, ensuring effective communication, collaboration, and information flow on cryogenic-related topics.
- Support the MR Technical Support Specialist (TSS)
in managing technical escalations and contribute to resolving complex technical cases.
- Manage proactive calls generated through SMAX, with a specific focus on MR cryogenic-related issues, helping prevent system downtime and improve customer experience.
- Provide second-level technical support and analysis to the RSE organization on MR cryogenic issues.
- Regularly monitor and analyse system performance through HAS (High Activity Sites), identifying trends, risks, and opportunities for continuous improvement.
You're the right fit if you have:
- Bachelor's degree or equivalent technical qualification in Engineering, Biomedical Engineering, Electronics, Physics, or a related technical discipline.
- Solid experience in the Magnetic Resonance field (at least 5 years) and strong motivation to develop deep technical expertise in MR systems.
- Experience within a Fast Response Team (FRT) or willingness to complete the related t
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