Operations & Carrier Quality Intern
Pubblicato il 02-09-2026 - Everoad by sennder in Milano
Operations Quality Analyst Internship
Milan, Italy | Program Management | Full-time | In office
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for an Operations Quality Analyst Intern in the Operations Program & Innovation department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.
What You Will Do
As an Operations Quality Analyst Intern, you will play a fundamental role in ensuring service quality and enhancing operational visibility through both analytical and hands‑on activities. You will be responsible for analyzing data and monitoring KPIs, while also actively engaging with carriers and partners to gather key information, resolve operational issues, and drive the achievement of targets.
You will collaborate closely with internal teams and external stakeholders, contributing to process optimization and the development of new solutions for tracking and service quality.
- Assist in managing the "Service Quality and Visibility Program," working closely with internal and external stakeholders.
- Assist in the preparation of ad hoc analyses, reports, and presentations for leadership, providing insights into the effectiveness of outputs.
- Proactively interact directly with carriers and partners (mainly via phone and email) to collect key information, resolve operational inefficiencies, and ensure quality and timely service delivery.
- Assist in monitoring and enhancing GPS integration processes of carriers regularly.
- Support the execution of projects aimed at improving our services, contributing to the achievement of company goals.
- Aid in building, managing, and maintaining performance reports and dashboards related to key metrics