Student Desk Officer
Pubblicato il 02-09-2026 - Istituto Marangoni in Milano
We are looking for a proactive, service-oriented, and highly organized Student Desk Officer to join our team at Istituto Marangoni Milano Fashion & Design.
As the first point of contact for students, faculty, staff, and visitors, you will play a key role in creating a welcoming, professional, and supportive environment. You will ensure the smooth daily operation of the Student Desk, provide information and assistance to students, coordinate communications.
This role is ideal for someone who enjoys working with people, thrives in a dynamic educational environment, and has a passion for delivering an outstanding student experience.
Key Responsibilities
Front Desk & School Operations
- Support the opening and closing procedures of the School according to established schedules.
- Monitor student access and attendance registration processes.
- Welcome students, staff, visitors, and external guests, ensuring a positive and professional experience.
- Coordinate visitor access procedures and communicate arrivals to the relevant departments.
- Maintain reception and student-facing areas in an organized and professional manner.
- Support the management of suppliers and external service providers in collaboration with the Facilities team.
Student Support
- Act as the primary contact point for students through phone, email, chat, and in-person interactions.
- Provide accurate, timely, and professional information regarding academic and administrative services.
- Handle and route inquiries to the appropriate departments, ensuring effective follow-up.
- Deliver first-level support and contribute to high levels of student satisfaction.
- Assist in monitoring student feedback and contribute to continuous service improvement initiatives.
- Support students enrolled in short courses and specialized programs.
Communication & Administrative Support
- Manage incoming communications, including phone calls, emails, mail, and institutional communications.
- Support the maintenance an