02 set - Italia
Ahold Delhaize
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
This role is responsible for the engineering, delivery, and operations of the enterprise retail voice infrastructure across 2,100+ store locations, 40+ supply chain sites, and corporate environments. This position will provide technical guidance and implementation support in delivering highly resilient and available voice/UC services. The engineer will stay abreast of organizational business changes, projected modernizations, and technology trends to support effective technology improvements and evolutions to retail voice/UC systems. This role is responsible for the design, engineering, implementation, integration,
and operational support of all ADUSA's telecommunications equipment and applications including VoIP, PBX, SIP, voicemail, paging, analog devices, and contact center platforms. The Voice Engineer will deliver solutions for end user business needs and resolutions for complex problems while supporting the migration path from on-prem Cisco UC to cloud-based voice services.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities:
- Support and contribute to efforts for solution design, engineering, implementation, and operations for UC solutions and technologies across the retail footprint, ensuring voice infrastructure is highly available and functions as a mission-critical service.
- Design, implement and maintain enterpri
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