DMA Coordinator Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7m2g6l

phlpy, born in 2020, is a roadside assistance company founded by visionaries who saw a gap in the /ppmarket and redefined the industry with a cutting-edge digital solution. /pp

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September /pp2024, we are proud to announce our entry into Germany! This marks another milestone in our /ppjourney to becoming the go-to solution for modern roadside assistance across Europe—and /ppbeyond. /pp

We operate on a B2B2C model, partnering with key players in the automotive world—insurance /ppcompanies, car manufacturers, rental agencies, and mobility providers.

Through our advanced /ppdigital platform, their customers can instantly request roadside assistance and replacement /ppsolutions in real-time, transforming the way help is delivered on the road. /pp

As we continue to scale globally, our ambition and market demand propel us toward becoming a /ppmajor force in the sector.

That’s why we’re on the lookout for a highly motivated customer service /ppprofessional to join our dynamic team, optimize our processes, and help us set new industry /ppstandards for excellence. /ppbr / /ppstrong

Are you ready to be part of this journey? /strong /ppbr / /pp

The DMA Coordinator will be part of the Italian Operations team and will play a key role in /ppmanaging client support in the event of service disruptions, such as vehicle breakdowns.

He/she /ppwill oversee the digital support process, ensuring the successful resolution of assistance cases /ppvia chat and voice channels, and/or by liaising directly with our network of suppliers, /ppintervening directly when necessary. /pp

The ideal candidate must be structured, proactive, target oriented, and strong in /ppcommunication, with the flexibility to manage shift scheduling and on-call coverage,



and to /ppsupport the manager in handling critical situations as they arise /ppbr / /ppstrong

Key Responsibilities /strong /pp• Serve as part of the operational contact structure for managing clients in the event /ppof service disruptions, such as vehicle breakdowns. /pp• Oversee the digital support process, intervening directly when necessary. /pp• Ensure the successful resolution of client requests via chat and voice channels, and/or by /ppliaising directly with our network of suppliers. /pp• Manage shift scheduling for the team. /pp• Carry out DMA operational and coordination activities. /pp• Support the manager with all requests and critical situations requiring escalation or handson management. /pp• Additional Requirements /pp• Availability to work extra hours (on call), as scheduled by the manager to ensure /ppcontinuous team coverage. /pp• Availability to work shifts on a 24/7 basis. /ppbr / /ppstrong

Qualifications /strong /pp• Bachelor#39;s degree or equivalent /pp• 4/5 years’ experience in equivalent role in Operating Center (with /ppa stron IT digital component eg. AI agents applied) /pp• Full proficiency in people management, organization and process automation /pp• Fluent English /pp• Perfect knowledge of MS Office automation tools and KPI metrics analysis /pp• Strong experience with IT tool such as CRM, DWH, Trouble ticketing /pp• Preferably: deep knowledge of Automotive market or similar context with an innovative /pp

Operating Center /pp• Strong experience in leading roles and team steering /pp• High capability in working in complex and result-based environmen /ppbr / /ppstrong

Salary range: /strong€35,000 gross annual salary (RAL), with the final package tailored to the candidate#39;s experience and qualifications. /ppbr / /pp

If you#39;re excited about this opportunity and believe you#39;d be a great fit, we#39;d love to hear from you.

Apply now and join our team! /ppbr / /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7m2g6l