02 set - Milano
Msx International
Job Description
Are you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you!
MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team.
The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network.
Key Responsibilities
- Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics
- Draft and manage official communications to the sales and service network
- Create and deliver PowerPoint presentations on CE-related topics
- Support the CE department in the analysis and design of incentive schemes
- Design, manage, and deliver virtual coaching sessions (webinars) on CE topics
- Provide hands-on support to the Sales and Service network for the implementation of new projects and tools
- Develop and deliver training modules for internal field staff and the Sales & Service network on CE topics
- Deliver classroom-based behavioral training on soft skills
- Conduct potential analysis and gap analysis
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