Front Office Supervisor
Pubblicato il 02-09-2026 - Mama Shelter in Como
Job Description
THE MISSION?
- Our customers and our Front Office team are in good hands with you .
- Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day.
- You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
- You control the cash registers and also verify all of the existing accounts.
- You respond directly to customer requests and complaints.
- Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) ️, the restaurant️ and our events.
- True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.
- The customer experience must be perfect ✨ and you are the guarantor .
Qualifications
MADE FOR YOU? ONLY IF…
- Detail is important to you, nothing goes missing thanks to your anticipation
- You are a diplomat and know how to make the link between your superior and your team.
- You teach your team how to upsell, without turning into the Wolf of Wall Street.
- Confidentiality is important to you: what happens at Mama stays in Mama.
- Team spirit is your strength, like the “Gladiators in suits” with Olivia Pope .
- You know how to optimize sales and occupancy: 100% OBJECTIVE
- You were the one who included the new kid in the group at the start of the school year
- True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.
YOUR LITTLE EXTRAS :
- For you The Shining is not only a horror movie but above all, a film about a hotel .
- Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you✊
- You have a great experience on the PMS “Protel” or “Opera”.
- Just like Michael Scofield, you can be tatto