Client Relationship Representative
Pubblicato il 02-09-2026 - Viva Wallet Group in Roma
Role Overview
As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.
Key Responsibilities
- Promote the company services by visiting clients’ premises;
- Assist merchants with verification and activation processes;
- Monitor and analyze portfolio performance;
- Provide in-person support and consultation for existing customers;
- Engage in both system-scheduled and self-initiated activities;
- Ensure new merchants in the assigned portfolio complete registration;
- Support existing merchants in maintaining active usage;
- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner;
- Travel to meet clients and attend industry events.
Requirements
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
- Understanding of financial products / services features and advantages;
- Experience in working with Customer Relationship Management (CRM) systems;
- Outstanding negotiation skills;
- Strong organizational and diary management skills;
- Resiliency and the ability to handle objections;
- The ability to deal with a diverse client base;
- Computer literacy & tech mindset;
- Fluent in English and Italian.
Benefits
- Permanent contract via an Employer of Record (EOR).
- An attractive performance-based premio (linked to individual targets and boosted by collective goals).
- A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
- The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
- The opportunity to work at an international fintech company with strong cultural diversity.