Customer Service

Now Hiring | AI Customer Service Specialist (Italian & English)

Location: Lisbon, Portugal

Relocation Support Available

Are you passionate about Artificial Intelligence and fluent in Italian and English? Join the ByteDance LLM team and help improve the next generation of AI models by evaluating AI-generated content.

AI Customer Service Specialist (Italian & English)

Responsibilities
- Review and evaluate AI-generated content.
- Support the development and improvement of Large Language Models (LLMs).
- Analyse text, datasets, and AI responses.
- Follow detailed guidelines to ensure quality and accuracy.
- Help improve the performance and safety of AI systems.

Requirements
- Native-level Italian.
- Good command of English (B2 or above).
- Strong understanding of Generative AI, Large Language Models (LLMs), and AI annotation/evaluation platforms.
- Previous experience in AI Data Annotation, LLM Evaluation, RLHF, Supervised Fine-Tuning (SFT), Quality Assurance, Content Labeling, Trust & Safety, or similar analytical roles is highly desirable.




- Excellent analytical and critical thinking skills.
- Strong written communication and attention to detail.
- Ability to work in a fast-paced environment while maintaining high quality standards.

Working Schedule
- 24/7 rotating shifts
- Monday to Sunday
- 2 rotating days off per week

Salary & Benefits
- €1,000 gross per month (paid 14 times per year)
- Meal allowance: €7.63 per working day
- Full relocation support to Lisbon, Portugal

Stiamo Assumendo | Specialista AI Customer Service (Italiano e Inglese)

Sede: Lisbona, Portogallo

Supporto completo per il trasferimento

Sei appassionato di Intelligenza Artificiale e parli fluentemente italiano e inglese? Unisciti al team ByteDance LLM e contribuisci allo sviluppo della nuova generazione di modelli di Intelligenza Artificiale valutando contenuti generati dall'AI.

Specialista AI Customer Service (Italiano e Inglese)

Responsabilità
- Revisionare e valutare contenuti gen