02 set - San Cassiano
Altro
Location Overview
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Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO‑protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Role
Under the direct supervision of the Front Office Manager and Director of Rooms, the Guest Service Executive ensures the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office. The Guest Service Manager is responsible for ensuring an exceptional guest experience in line with Aman standards and culture. The role oversees the Guest Service Team, ensuring smooth operations, personalized service, and strong guest recognition throughout the guest journey.
Key Responsibilities
Protect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences.
Oversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards.
Lead and support the Guest Service Team, providing guidance and ensuring high service levels.
Attend daily Rooms and Operations briefings to ensure effective communication and alignment across departments.
Maintain excellent knowledge of hotel products, services, and experiences.
Manage guest recognition and guest history processes to enhance personalization and loyalty.
Welcome and farewell guests, creating meaningful personal interactions.
Ensure guest profiles and preferences are accurately updated and communicated.
Coordinate personalized amenities, special requests, VIP services, and special occasions.
Monitor guest satisfaction, handle feedback professionally, and ensure timely resolution of concerns.
Actively engage with guests throughout the property to anticipate needs
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