Guest Experience Agent
Pubblicato il 02-09-2026 - Altro in Venezia
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‐class employee experience and company culture.
About the location
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice's landmarks from the rooftop Restaurant Terrazza Danieli.
About The Role
The Guest Service Agent – Night plays a vital role in delivering highly personalized, seamless,
and emotionally engaging service throughout every stage of the guest journey. This position acts as a warm and attentive host, ensuring guests feel recognized, valued, and fully supported from their first interaction with the hotel through long after departure. Working during overnight operations, the role is responsible for creating a welcoming and reassuring environment while managing guest interactions across multiple touchpoints and languages with professionalism, efficiency, and empathy.
The successful candidate will introduce guests to the hotel and accommodation, provide room escorting, handle requests and reservations, and deliver intuitive luxury service aligned with Four Seasons standards.
What You Will Do
Welcome guests during night operations, provide room escorting, and ensure a seamless arrival and departure experience.
Handle all guest interactions across multiple channels including in person, phone, email, and chat in a professional and eng