03 set - Roma
CB Talents
Job Overview
We are currently seeking an Italian-speaking Customer Support Specialist to join a professional customer service team. This is an on-site position located in Piraeus, Athens, Greece, where you will assist customers with shipment-related inquiries, delivery updates, and billing questions.
In this role, you will provide efficient and customer-focused support while ensuring that all inquiries are handled professionally and in line with service standards.
Key Responsibilities
- Respond to customer inquiries through phone, email, and back-office channels.
- Provide assistance with shipment tracking and delivery status requests.
- Support customers with billing inquiries and payment-related concerns.
- Process claims and service requests according to established procedures.
- Assist customers with account setup and system-related questions.
- Handle complaints with professionalism and empathy.
- Escalate complex issues to appropriate teams when necessary.
- Maintain accurate records of customer interactions and case details.
Requirements
- Native or C1 level proficiency in Italian.
- B2 level proficiency in English.
- Strong communication and customer service skills.
- Good computer literacy and ability to work with multiple systems.
- Typing speed of at least 25 words per minute with good accuracy.
- Ability to multitask and prioritize tasks efficiently.
- Previous experience in customer service is an advantage.
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