Assistant Rooms Leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7maq3f

ph3Additional Information /h3 pJob Number /p pJob Category Rooms Guest Services Operations /p pLocation Via Caio Duilio 3, Forte dei Marmi, Lucca, Italy, 55042VIEW ON MAP /p pSchedule Tempo pieno /p pLocated Remotely? N /p pPosition Type Management /p pPay Range: EUR 28.000 - 32.000 Annual Salary /p h3Job Summary /h3 pAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. /p h3CANDIDATE PROFILE /h3 h3Education And Experience /h3 ul liHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. /li /ul pOR /p ul li2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ul h3CORE WORK ACTIVITIES /h3 h3Maintaining Guest Services and Front Desk Goals /h3 ul liManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /li liDevelops specific goals and plans to prioritize, organize, and accomplish your work. /li liHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. /li liSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met. /li liEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. /li liUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. /li /ul h3Supporting Management of Front Desk Team /h3 ul liUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /li liEncourages and building mutual trust, respect, and cooperation among team members. /li liServing as a role model to demonstrate appropriate behaviors. /li liSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /li liEstablishes and maintains open,



collaborative relationships with employees and ensures employees do the same within the team. /li liSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liProvides services that are above and beyond for customer satisfaction and retention. /li liImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /li liResponds to and handles guest problems and complaints. /li liSets a positive example for guest relations. /li liEmpowers employees to provide excellent customer service. /li liObserves service behaviors of employees and provides feedback to individuals. /li liInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction. /li liEnsures employees understand customer service expectations and parameters. /li liInteracts with guests to obtain feedback on product quality and service levels. /li liEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. /li /ul h3Managing Projects and Policies /h3 ul liImplements the customer recognition/service program, communicating and ensuring the process. /li liTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. /li liSupervises same day selling procedures to maximize room revenue and control property occupancy. /li liSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. /li liEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /li /ul h3Supporting Human Resource Activities /h3 ul liSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /li liSolicits employee feedback,



utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. /li liBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources. /li liAssists as needed in the interviewing and hiring of employee team members with the appropriate skills. /li liSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /li liParticipates in employee progressive discipline procedures. /li /ul h3Additional Responsibilities /h3 ul liProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /li liAnalyzes information and evaluating results to choose the best solution and solve problems. /li liInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /li liPerforms all duties at the Front Desk as necessary. /li liRuns Front Desk shifts whenever necessary. /li liParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pThe Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. /p pbBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7maq3f