Service Management Analyst

03 set - Milano
Teamsystem

We are the leading Tech Company in Europe , supporting digital innovation for over 45 years.
We are committed to bringing digital technology into every business . By putting customers first and becoming the go-to partner for professionals, small, medium and large companies, offering customised solutions and services to optimise business processes. from HR and customer relations to e-invoicing and digital payments.
The Research and Development team is the beating heart of the Group’s innovation. We are constantly committed to researching and developing new technologies and solutions to anticipate market needs and exceed our customers’ expectations. We invest significantly in artificial intelligence (AI), exploring its potential to develop innovative solutions and improve our products and services.
We are looking for a Platform Operations Analyst to join our team: here you will have the opportunity to refine your skills and work on stimulating projects with the goal of defining the vision and a clear, sustainable roadmap that ensures its delivery and continuous improvement.
Supporting cross-team coordination and platform project workflows by tracking status, handling follow-ups, and maintaining alignment across shared goals and workstreams.
Building high-impact materials and reporting tools, including presentations, reports, and dashboards for leadership meetings and internal steering committees, translating complexity into clear, structured messaging.
Conducting analysis and research by collecting and processing data, performing competitive analyses, and preparing business cases and internal proposals to support strategic decisions across the Platform Direction.




Overseeing backlog management for the directorate, coordinating priorities to ensure key initiatives consistently maintain momentum.
Serving as the primary stakeholder interface between platform leadership and internal teams, ensuring seamless information flow and precise expectation management.
2+ years of experience in analytical or operational support roles within consulting, product organizations, or fast-paced environments at the intersection of analysis and project coordination
~ Proven ability to manage multiple workstreams in parallel, maintaining control over shifting priorities and ensuring end-to-end task completion in dynamic contexts
~ Strong capability to synthesize complex data and discussions into clear, decision-ready documentation (including business cases, comparative analyses, and executive briefings) with a structured and concise approach
~ Genuine curiosity for technology and product ecosystem, with a strong drive to understand operational mechanics, examine details, and ask insightful questions
~ Advanced proficiency in English (C1 level)

We seek individuals who, thanks to their growth mindset, view every challenge as an opportunity for growth and who embody the soft skills that set us apart, bringing our values to life.




ENTREPRENEURSHIP - is the engine that drives us to excel, innovate and challenge ourselves for our own success and that of our company. We are proactive, responsible and customer- centric, always ready to question the status quo and achieve extraordinary results.
INNOVATION - is the guiding light that illuminates our path as we move through an environment full of different experiences, knowledge and perspectives. we work in an environment that is fertile for the development of innovative solutions.
INCLUSION - is the sentiment that guides our relationships amongst individuals, each of whom has a different history and experience. This is what naturally shapes our way of working and everything that comes with it: from Light Friday — no work on Friday afternoons — to the benefits that reflect our approach.
Full-time reference.
A personal budget to support your wellbeing: travel, medical expenses, parental support, sports, and reimbursements for personal services such as childcare, caregiving, and more.
Flexibility: we work in a hybrid model, with autonomy over when to come into the office. For us, being on-site makes sense when it improves the way we work: you come in when collaboration with colleagues makes a difference, not for presence, but for effectiveness.
Growth: we offer tailored learning paths and concrete development opportunities within a continuously evolving international group.
Environment: we promote an inclusive workplace built on trust, collaboration, and the value of diverse perspectives.
Impact : every day we work to create value for people, businesses, and communities through digital technology.

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