IT Support Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7mbwb6

We are looking for an IT Technician to complete our consultants Workforce Management Service to support the IT Department of the European Space Agency (ESA) at their location in Frascati, Italy.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap (categorie protette L.68/99 art.1), or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

The successful candidate will be tasked with, but not limited to:

- Perform telephony support activities, including installation, configuration, troubleshooting, maintenance, and administration of fixed telephony services, handsets, extensions, groups, hunt groups, and PABX-related infrastructure;

- Provide end-user support for telephony services, including device deployment, cabling connectivity, testing, issue resolution, and coordination with facility management where required;





- Manage telephony assets, stock, spare parts, shipments, labelling, and records within the asset management system;

- Support telephony service providers during testing, upgrades, maintenance activities, and onsite interventions, including escorting external technicians when required;

- Provide onsite network "Hands and Eyes" support under the guidance of Network Operations and Engineering teams;

- Perform network and data centre patching activities involving network devices, servers, fibre, copper cabling, and end-user equipment;

- Conduct basic troubleshooting, setup, configuration, reboot, replacement, decommissioning, refresh, and disposal of networking infrastructure;

- Install, mount, dismount, label, and verify network equipment, racks, wireless access points, cables, and associated infrastructure according to applicable standards;

- Support remote connectivity setup and physical inspections of network devices to facilitate remote administration and incident resolution;

- Maintain network-related inventory, spare parts, stock levels, cabling records, and asset management databases, including updates to DCIM and cabling management systems;

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7mbwb6