03 set - Milano
Cacheflow
About the Role
As a Forward Deployed Engineer at Kong, you will be a critical bridge between our cutting‑edge products and our most strategic customers. You will drive the successful adoption and expansion of Kong's API management and service connectivity solutions, ensuring our clients can architect and scale their systems with unparalleled efficiency and developer delight. Your impact directly fuels our growth in the Agentic Era by transforming complex technical challenges into seamless, high‑performance customer solutions.
What You’ll Do
- Architect and implement advanced API gateway and service mesh solutions directly with enterprise clients, translating complex business requirements into robust technical designs.
- Lead technical deep‑dive sessions, workshops, and proof‑of‑concepts, demonstrating Kong's capabilities and value proposition to diverse technical and non‑technical stakeholders.
- Drive the resolution of critical customer technical issues, collaborating closely with Kong's engineering and product teams to provide rapid and effective solutions.
- Own the technical success of strategic customer accounts from pre‑sales engagement through post‑implementation, ensuring long‑term satisfaction and expansion.
- Influence product roadmap development by capturing critical customer feedback and translating it into actionable insights for our engineering and product organizations.
- Mentor junior engineers and technical account managers, fostering a culture of technical excellence and continuous learning within the customer‑facing teams.
- Travel approximately 30‑50% to client sites and industry events to support engagements and foster key relationships.
What You’ll Bring
The Toolkit
- 7+ years of experience in a customer‑facing technical role such as Forward Deployed Engineer, Solutions Architect, or Technical Consultant, ideally within an enterprise software environment.
- Deep expertise with API lifecycle management, microservices architectures, and distrib
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