Technical Support Agent (M/F/D)
Pubblicato il 03-09-2026 - Alpitronic in Morengo
Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting callsDiagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentationGuide on-site technicians remotely during troubleshooting, maintenance, and repair activitiesManage and prioritize technical cases according to customer impact and defined Service Level AgreementsEnsure accurate documentation, timely follow-up, and appropriate escalation of unresolved issuesCollaborate with internal teams to improve troubleshooting procedures and service qualityYour ResponsibilitiesProvide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting callsDiagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentationGuide on-site technicians remotely during troubleshooting, maintenance, and repair activitiesManage and prioritize technical cases according to customer impact and defined Service Level AgreementsEnsure accurate documentation, timely follow-up, and appropriate escalation of unresolved issuesCollaborate with internal teams to improve troubleshooting procedures and service qualityYour Qualifications & SkillsTechnical education or relevant experience in technical support, maintenance, field service, or a comparable technical roleStrong troubleshooting, analytical, and problem-solving skills.Clear written and verbal communication skills, with the ability to guide technicians remotelyAbility to manage multiple priorities and remain effective in a fast-paced, time-sensitive environmentCustomer-focused, proactive, and structured approach to workAbility to work independently and within an international teamAvailability to work in a 24/7 shift-based support organization, including nights,
weekends, and public holidaysExperience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantageProfessional fluency in English and either German or French is mandatoryOUR COMMITMENTInnovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyA wide range of further training opportunitiesTotal compensation starting from € 38,000 gross per year, including a 20% variable premio based on goal achievementAdditional company benefitsThe compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.WHY ALPITRONICTogether with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).WHAT MAKES WORKING FOR US SPECIALWe are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!#J-18808-Ljbffr