Ict Microsoft 365 Analyst
Pubblicato il 03-09-2026 - Ariston Group in Milano
Reports ToICT Microsoft Backend solutionsPosition OverviewAs part of the Microsoft Back End team, you will be responsible for the design, configuration, and continuous evolution of CRM solutions based on Microsoft Dynamics 365, supporting Sales, Marketing, and Service processes. You will collaborate closely with business stakeholders and cross-functional teams, translating business needs into scalable and high-quality digital solutions, contributing to process digitalization, system integration, and the continuous optimization of the digital ecosystem.Job ResponsibilitiesLead the configuration, customization, and enhancement of Microsoft Dynamics 365 solutions across Sales, Marketing, and Service modulesPartner with Product Owners, Business Analysts, Developers, and key stakeholders to translate business requirements into effective technical solutionsDesign, implement, and maintain integrations between Dynamics 365 and enterprise platforms such as SAP, Oracle, AWS, and Adobe AEMDevelop and maintain custom entities, workflows, plugins, business rules, and Power Platform components to support end-to-end business processesContribute across the full application lifecycle, including requirements gathering, solution design, development, testing, UAT, deployment, and post-go-live supportEnsure solution quality, performance, and reliability through testing, troubleshooting, root-cause analysis, and continuous improvement activitiesAct as a subject matter expert for Dynamics 365, promoting best practices, governance, and technical guidance across the organizationCollaborate with external partners and suppliers to ensure delivery quality, alignment with standards, and successful project executionQualifications & SkillsBachelor’s degree in Computer Science,
Engineering, Information Systems, or a related fieldAt least 4 years of hands-on experience in Microsoft Dynamics 365 customization, configuration, and solution development, with a focus on Sales, Marketing, and ServiceProven experience in digitalizing and optimizing business processes within commercial and customer-facing domainsExperience with additional CRM or field service platforms such as SAP C4C or Oracle Field Service is a plusStrong expertise in Dynamics 365 customization, including entities, forms, views, workflows, plugins, Power Automate, and Power AppsKnowledge of DevOps practices, CI/CD pipelines, and release management approaches for Dynamics 365 solutions is a plusSolid understanding of system integration patterns and experience connecting Dynamics 365 with enterprise applications such as SAP, Oracle, AWS, or Adobe Experience ManagerExperience working in agile, product-oriented environments with cross-functional teamsStrong analytical mindset, problem-solving capabilities, and effective communication skillsMicrosoft Dynamics 365 and/or Power Platform certifications are considered a plusFluent English, both written and spokenAvailability to travel up to 25%The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender-neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.As a reference, for this position we offer a salary starting from €36,000 gross per year, depending on the candidate’s experience, skills and the scope of the role. This position is covered by the CCNL Metalmeccanici Industria.#J-18808-Ljbffr