Field Support IT Analyst
Pubblicato il 03-09-2026 - Dana in Italia
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities. Position Summary We're looking for a Field Support IT Analyst in Reggio Emilia. * Work to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goals * Be aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization.
* Understands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfaction
Relate well to customers and understands the production environment.
Communicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis.
Actively seeks feedback from customers on ways to potentially improve the support process and relationships Main Responsibilities * Ownership for all IT activities at the facility (Involved and engaged) * Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews) * Serve as ambassador for the plant representing/escalating key IT requirements and iss