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STEVANATO GROUP
Stevanato Group is one of the world's largest providers of integrated containment and delivery solutions for the biopharmaceutical industry. To strengthen our growth in the Drug Containment Solutions BU (DCS), we are looking for a results-driven Technical Account Management Specialist to join our Technical Account team in our Headquarters in Piombino Dese (PD).
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You will be responsible for providing customers with the best-in-class Pre and Post Sales services, addressing sales opportunities, and solving issues on assigned products and services.
You will:
Support pharma industries in the selection of appropriate containers and devices, providing the best technical solution
Cooperate with customers, as a technical consultant, to detect unmet needs and proactively propose the best solution
Arrange visits at customers' plant in order to promote SG's solutions or to facilitate the technical issues resolutions
Act as single point of contact for the customers in managing requests for already commercialized products
Brings voice of the customer within SG's organization, achieving the right balance in the negotiation of Quality and Technical Agreements with Customers
Who we are looking for:
Education: Engineering or Scientific degree or related fields
Languages : Fluency in Italian and English. French, German or Spanish will be considered a plus
Experience : + 4 years in Technical Customer Support / R&D; / Product Development
Skills : Customer Focus, Negotiation, Problem Solving, Technical Acumen, Decision Making and Curious mindset
Availability to travel to customer sites to ensure a strong customer-facing presence and support key activities on-site
Adherence to Stevanato Group's Values : Trust and respect everyone; Be accountable; Be ethical, always; Listen and communicate with transparency and honesty; Deliver results.
What We Offer
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