Client Style Advisor
Pubblicato il 03-09-2026 - Stella Mccartney in Firenze
Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un resistente profilo etico, siamo leader e innovatori nel settore.
You will act as an ambassador for the brand in our corner in Florence La Rinascente. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on‑brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
Responsibilities
- Provide excellent service through continued commitment to our service values and standards.
- To know and achieve your, and the store's daily, monthly and annual sales targets.
- Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
- Ensure that all Stella clients receive a unique and luxury in‑store experience, satisfaction in line with company values and the "Style it like Stella" selling method.
- Communicate effectively with clients to understand and manage their needs,
exceeding their expectations.
- Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Proactively manage and develop CRM activities alongside your personal client portfolio.
- Achieve a score of at least 90% in any mystery shop report in which you are the primary Client Style Advisor.
- Understand all policies, procedures and compliance.
- To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
- Presentation must be in line with company's uniform and grooming standards.
- Act as a Brand Ambassador by maintaining a proactive attitude, actively participating and cooperating with the team, and showing pride in your work.