Customer Solution Expert
Pubblicato il 03-09-2026 - Bd in Milano
Customer Solution Expert (Triveneto/Emilia Romagna)
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Job Description Summary
As Customer Solution Expert you will consolidate and develop relationships with laboratory technicians and managers in clinical and microbiological laboratories through consultation and technical/scientific support for solutions, diagnostic protocols, software, reagents, and devices. In-depth understanding of the technical and operational needs of solution users, preparing activities, tools, and services vital to improve the quality, safety, and efficiency of clinical laboratory processes. Proposal and implementation of DS products, services, and solutions according to strategic-operational indications provided by Management and synthesized in assigned objectives (personal and team).
Main responsibilities
- Builds and manages relationships: Establishes direct connections with stakeholders like Microbiology, Clinical Pathology Units and Pathological Anatomy.
- Ensures implementation:
Ensures timely implementation of new equipment and systems post-DS solution installations.
- Customer support: Assists customers in using DS solutions accurately and handles product complaints and recalls promptly.
- Collaboration and analysis: Collaborates with local and European teams to maintain relationships and analyzes diagnostic procedures for improvement opportunities.
- Training and feedback: Conducts auditing, training, and user education activities, supervises activities within company systems, and collects structured feedback.
- Product launch and support: Actively participates in product launches, preventing user difficulties, and contributes to Scientific Support activities
- Coverage of Lombardy area.
Qualifications
- Bachelor degree or equivalent experience in Scientific Disciplines, preferably with a specialization in Microbiology.
- Deep understanding of purchasing mechanisms in public and private hospital sett